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Problem Statement
Establish a centralized Experience Management (XM) dashboard to aggregate user feedback, behavioral data, and survey insights for each application.
Problem statement Breakdown
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Data Driven design
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What user did (behavioral)
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Why user did it (Feedback)
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Unified health score for every application.
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Tracking a blend Operational and Experience data Has better Market growth to scale.
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Generative AI within their XM stacks to automate sentiment analysis and predictive modeling.
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NPS (Net Promoter Score) tells customer long term loyalty.
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Need for to Understanding Customer satisfaction, Customer Effort Score.
Business needs
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Visibility of information regarding user behavior, user feedback, projected insights helps business make better decisions.
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Predictive insights from "What happened?" to "What will happen?"
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Single source for operational efficiency. Compliance tracking & ensuring feedback loops.
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Identifying critical setbacks and risk management.
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NPS (Net Promoter Score) tells customer long term loyalty.
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Need for to Understanding Customer satisfaction, Customer Effort Score,
User needs
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Qualitative & Quantitative Analysis Real time monitoring of metrics.
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Task Identification, completion & Issue resolution.
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Easy exports of individual app performances.
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Easy & faster customization experience.
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Status, Targets, Trends & Benchmarks
DESIGN BREAKDOWN
